Critical Aircraft on Ground (AOG) situation in Chicago
Challenge
Urgent need to resolve an AOG situation to save client from flight delays, financial loss and reputational damage
Journey
UK to Chicago, USA
Key facts
- Allseas managed to provide a last-minute On-Board Courier (OBC) solution when commercial options were unavailable.
- The time-critical delivery prevented major disruptions.
- Frequent milestone reporting ensured the client was kept in the loop throughout the process.
Challenge
On the 22nd of August, an international airline faced an AOG situation in Chicago. The airline needed time-sensitive parts delivered urgently to avoid major delays and reputational damage.
Process
After exploring all commercial cargo options and finding none feasible, Allseas Global Logistics offered the client an On-Board Courier (OBC) solution. After receiving client approval at 19:24, our team promptly booked and collected the shipment, ensuring everything was ready for the journey.
Outcome
The flight departed the UK at 08:30 the next morning, arriving in Chicago at 11:25 local time. By 14:15, the shipment was cleared through customs and delivered to the airline’s engineer.
Our fast response, round the clock service, and regular communication ensured a seamless process, and meant our client’s scheduled services could continue as planned.
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